At HeroTraders.co.ke, customer satisfaction is our priority. We aim to provide a hassle-free return and exchange process in line with our commitment to quality service.

Eligibility for Returns & Exchanges

  • We accept returns for both defective and non-defective products.
  • Products must be returned in new condition, unused, and in their original packaging, with all tags and accessories included.

Return & Exchange Window

  • You can initiate a return or exchange within 7 days from the date of delivery.

Return & Exchange Methods

  • Products can be returned or exchanged in-store at our Nairobi location or at an approved drop-off location.

Restocking Fees

  • We do not charge any restocking fees. Returns and exchanges are free of additional costs.

Refund Process

  • Once we receive and inspect the returned item, refunds will be processed within 7 business days using the original payment method.

Contact Us

If you have questions about your return or refund, feel free to contact us:

📞 Phone: 0768 785 022
📧 Email: support@herotraders.co.ke
🕒 Open Hours: Monday to Saturday: 8:00 AM – 6:00 PM (Closed on Sunday)