Who we Are

Welcome to HeroTraders.co.ke, your trusted partner for premium home appliances, electronics, and kitchen essentials in Kenya. We are a fully registered and licensed business operating under Kenyan law. You can find us at our physical location: Taveta Road, Nairobi, Kenya.

Our Vision

At HeroTraders.co.ke, our vision is to be Kenya’s go-to destination for premium home appliances, electronics, and kitchen solutions. We are driven to enrich the everyday lives of our customers by providing top-quality products, outstanding value, and a seamless shopping experience — both online and in-store.

 

Our Mission

At HeroTraders.co.ke we are committed to:
- Provide outstanding customer service during every interaction.
- Ensuring secure, fast, and dependable shopping — both online and in-store.
- Building lasting trust by supplying only authentic, high-quality products from trusted brands.

Our Contacts

Business Name: HeroTraders
Physical Address: Taveta Rd, Nairobi, Kenya

Phone Number: 0768785022

Email Address: support@herotraders.co.ke

Open Hours: Monday to Saturday: 8:00 AM – 6:00 PM
Closed on Sunday

Payment Methods

At Herotraders, we offer multiple secure payment options to make your shopping experience hassle-free:

  • M-Pesa: The most convenient payment method for Kenyan customers.
  • Cash on Delivery: Available for selected orders.
  • Bank Transfers: Safe and reliable for larger transactions.

Your payment information is handled with the utmost security, ensuring your privacy and safety at all times.

Return and Refund Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy:

  • Returns: Items can be returned within 7 days of delivery in their original condition and packaging.
  • Refunds: Refunds are processed within 1-3 business days after the returned item is inspected and approved.
  • Exceptions: Certain items like perishables or used products may not qualify for returns.

For more details, visit our Return and Refund Policy.

Privacy Policy and Terms

Your trust matters to us. Herotraders is committed to protecting your personal information. For details about how we collect, store, and use your data, please refer to our Privacy Policy.
We encourage all customers to review our Terms and Conditions, which outline your rights, responsibilities, and the terms of using our services.